Click on the links below for more information and instructions on how to inititate your Video Visit.
Video Visit Instructional Guide
Weill Cornell Medicine Video Visits
Support for your Video Visit:
If you need to make a change to your visit, please contact your physician.
Your Video Visit will be just like a visit to our office. It provides for a quiet, private time. It is best to arrange a distraction free environment. See below to learn how to make the best of your visit.
Before Your Visit, Ensure Your Equipment Is Working:
- For Smartphones, check your camera and microphone and know how to operate it so the camera and screen is facing you. It's commonly referred to as "Selfie Mode"
- Verify your speakers, microphone and camera are functioning
- Verify that your volume is turned up so you can hear during the visit
- Check that your battery is sufficiently charged if you are using a SmartPhone
- Close all other applications/apps. This will improve the video quality and reduce battery consumption
- Use your smartphone on a WiFi network to improve the video and audio quality
- If you are unfamiliar with your equipment, ask a family member or friend to assist you
Prepare Your Space: Choose a quiet, private, well-lit room for the visit. You'll be reviewing personal medical information, so make sure you have privacy for the visit
- Avoid having your back to a bright window or other distracting backgrounds, and avoid backlighting – it'll make your image look dark
- If available, use a mobile phone stand on a solid surface. It's best to have the stand set so the phone is at eye level. Avoid moving the phone or camera during the visit unless the physician/nurse practitioner needs you to
- Check your browser requirements.
- Only smartphones and iPads can be used. No computers or laptops can be used
- Mobile Phone/Tablet:
- Apple iOS – Safari 11+
- Android – Chrome
- Turn off other devices that may cause distractions during the visit such as TV's, radios, or household appliances
- If you have family members or guests in the house with you, ask them in advance to limit conversation during your visit
- If you have pets, they are welcome to your visit too! Dogs tend to bark when their loving human is out of sight, feel free to have them join you if needed to lower their anxiety. You know your furry friend best!
- Consider using a headset during the visit so you and your physician can easily hear one another
- Set your phone to silent and if possible, turn off other application notifications